Terms & conditions

Before your appointment

Booking an appointment confirms that you have read and agreed to these terms. The two that catch people out most often are the 48-hour patch test before any colour, and the 48 hours’ notice needed to cancel or move an appointment.

Appointments

  • All appointments are strictly by appointment only. Please arrive at your scheduled time.
  • A consultation may be required before colour, chemical or major transformation services.

Patch testing & allergies

  • A skin sensitivity / patch test is required at least 48 hours before all colour and other applicable chemical services. No chemical service will be carried out without a valid patch test.
  • Please advise me of any allergies, sensitivities, medications, scalp conditions or changes to your health that may affect your service.

Cancellations & rescheduling

  • Please provide at least 48 hours’ notice to cancel or reschedule an appointment.
  • Cancellations or rescheduling with less than 48 hours’ notice will incur a charge of 50% of the booked appointment cost.
  • Missed appointments and no-shows may be charged up to 100% of the appointment cost, and future appointments may require payment in advance.

Lateness

  • Please contact me if you are running late. Arriving more than 15 minutes late may mean your service needs to be shortened, adjusted or rescheduled, and the applicable cancellation charge may apply.

Payment

  • Payment is due in full at the end of each appointment unless agreed otherwise in advance. Accepted payment methods will be confirmed at booking.
  • Prices may vary depending on hair length, thickness, condition, product usage and the time required. Any significant additional cost will be discussed before proceeding.

Colour & service results

  • Hair colour and chemical services are tailored to the individual. Results can vary depending on previous colour, treatments, hair condition, texture and home care.
  • A colour correction or major colour change may require multiple appointments and will be discussed during consultation.
  • Please follow all recommended aftercare to help maintain the condition and longevity of your hair.

Health, safety & home salon

  • For the safety and comfort of everyone, please do not attend if you are unwell or have a contagious condition affecting the scalp or skin.
  • The salon is a private home environment. Please treat the space, equipment and surrounding property with care and respect.
  • Children and additional guests should only attend where agreed in advance.

Aftercare & concerns

  • If you have any concern about your service, please contact me within 7 days so I can discuss it with you and, where appropriate, arrange an assessment or correction.
  • No refunds will be given for dissatisfaction caused by a change of mind or failure to follow recommended aftercare; concerns will be considered individually.

Thank you for choosing Hair by Katharine Rose.